Ludhiana EPFO ranks best in the country, for best service delivery and claim settlement

The Ludhiana EPFO was also one of the first offices in the country to be ISO 9000:2015 certified office and was settling all claims within seven days of receipt of claim, a majority of them within three days itself.

EPFO, Ludhiana, best- True Scoop
The Ludhiana Regional Commissionerate of the Employees’ Provident Fund Organisation (EPFO) has been ranked first in the country for best service delivery and claim settlement in the last fiscal 2021-22.

While Rajahmundry in Andhra Pradesh has bagged second position, Karimnagar in Telangana has stood third in the country.

An announcement to this effect was made by the Financial Adviser and Chief Accounts Officer (FA&CAO) of the EPFO, Hemant Jain.

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The letter, addressed to the Ludhiana Regional Provident Fund Commissioner-1 (RPFC-1), Dheeraj Gupta, a copy of which is available , stated, “It gives me immense pleasure and satisfaction to congratulate you and your team for achievement of your office in the area of claim settlement during the financial year 2021-22. 

The Regional Office of Ludhiana has been ranked first in this important area of service delivery. This is an appreciation of efforts and commitment towards delivering citizen-centric service in a commendable manner

In April, the Ludhiana EPFO became the first office in India to distribute pension payment order/pension to all retiring EPF subscribers on their retirement day on a par with the government employees under the “Prayaas to Vishwas” scheme. 

During the Covid-induced lockdown, a special doorstep service campaign to reach the old pensioners was launched for the issuance of digital life certificates to pensioners on their doorsteps.


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